Last updated: May 17, 2026
This Refund Policy describes how Burs Labs, LLC handles refund requests for Ride Hermes purchases.
Except where required by law, purchases of digital memberships, credits, and in-app digital goods may be final. That said, we may review individual requests for duplicate charges, failed delivery, billing errors, fraud, or other exceptional situations.
Web purchases made through Ride Hermes are generally processed by Stripe. For eligible web refunds approved by Burs Labs, LLC, we may issue the refund through Stripe and update related Ride Hermes account state, including memberships, credits, or purchase records.
Purchases made through Apple or Google are generally governed by the applicable app store billing rules. In many cases, refund decisions for those purchases must be requested through the relevant store, not through Ride Hermes support.
Subscription payments may be refundable in limited cases, including duplicate charges, billing errors, or where required by law. If a subscription payment is refunded, disputed, or reversed, associated membership benefits may be canceled, expired, or otherwise adjusted.
Credit pack purchases are generally non-refundable once delivered, except where required by law or where we determine a refund is appropriate. If a credit purchase is refunded, reversed, or charged back, we may remove the corresponding credits or otherwise adjust the account.
Purchases of digital items or bundles made using credits are generally final once successfully completed, except where required by law or where we choose to make an exception.
If you initiate a chargeback or payment dispute, we may investigate the transaction, provide relevant records to the payment processor, and adjust memberships, credits, or digital purchases while the dispute is pending or after it is resolved.
For billing support, contact support@ridehermes.app and include enough detail for us to locate the transaction, such as the account email, purchase date, product purchased, and any available receipt or reference information.